We usually ship in 2 weeks from the date of order. For queries, WhatsApp +91 89519 86245 or email us at Support.

Orders from India

We ship across India free of cost.

Return Policy

Custom clothing doesn’t always mean you’re guaranteed a perfect fit on the first try. Sometimes, it takes actually making a garment and wearing it to see how it really fits. Once you get all the tiny details perfected, you’re set up for a perfect fit. Luckily for you, we’re committed to helping you find the perfect fit. If you don’t like the fit of your custom clothing, we’ll provide you with one complimentary remake or alteration subject to the below conditions.

• Any request for an alteration or remake must be initiated within 90 days from date of delivery.
• You are entitled to one complimentary remake or alteration per item purchased.
• Receiving a complimentary remake on any piece of clothing does not disqualify you from a full refund. You’ll just need to return the garment to us to receive a refund.
• Exchanges and remakes are all subject to stock and fabric availability.
• All size and fit related alterations will first be examined by our experts to evaluate if the garment can be altered to your desired measurements. If not, it will qualify for a remake.

Return and Exchange Policy

• All products must be returned within 90 days of delivery to qualify for a refund.
• Monogrammed/personalised products are not eligible for refund.
• Products that show signs of repeated use will not be accepted as returns. Products must be unworn, unwashed and unaltered in order to be returned for a refund.
• Refunds can only be issued to the original payment method.
• Processing time for refunds is 3-7 business days from the date of our receiving the returned product.
• The product is returned to us in its original condition and original packaging.

How to raise a return request

• To request a remake or alteration, please email us at Support. Please mention the order number, the item that you would like to return and any other details that could help us to process the return..
• Someone from our team will contact you to understand your issue. 
• Once your request has been confirmed, please pack the garment in its original packaging and we will have someone pick the order up from your location.

Your Address and Contact Details

Please double-check that your shipping address, phone number and email are complete and correct. We can’t be responsible for orders that are delayed or lost because of incorrect details, and we’re unable to change the address once your order has been dispatched.

Order Cancellation Policy

You can cancel your order

• During the confirmation call, which you will receive after you place an order with us.
• Via call or email within 2 days of placing an order with us.
  

 

International Orders

We’re delighted to ship our garments to customers around the world! Because every piece is made just for you and travels a long way to reach you, our international orders work a little differently from orders within India. Please take a moment to read the terms below, since placing an international order means you’re happy to go with them.

Why International Sales Are Final

Within India, we can collect a garment from your doorstep for a remake, alteration or return. Unfortunately, arranging pickups from overseas, along with the customs paperwork, duties and long transit times that come with sending a parcel back to India, makes this practically impossible for us. That’s why we’re unable to offer returns, refunds, exchanges, remakes or alterations on international orders, whether the reason is fit, size, style, colour, how the fabric feels, or a change of heart.

To help you get it right the first time, we’ll send you your measurements and order details to review before we start making anything. We only begin once you’ve confirmed them, so please look them over carefully. Once confirmed, they’re final.

Shipping Charges

The shipping charge you see at checkout is an estimate. Since international courier rates depend on your parcel’s final weight, size and destination, we bill shipping at the actual cost our courier partner charges us.

• If the actual cost is more than the estimate, we’ll send you an invoice for the difference before we dispatch. Your order will be on its way as soon as that’s paid.
• If the balance isn’t paid within 14 days of the invoice, we’ll hold your order. After that, we may cancel it, deduct the cost of the garments we’ve already made, and refund you whatever remains.
• If the actual cost is less than the estimate, we’ll happily refund the difference to your original payment method.

Customs, Duties and Taxes

Our prices don’t include import duties, customs fees, local taxes or brokerage charges. These are set by your country’s customs authority and are paid by you when the parcel arrives. We aren’t able to refund them. We also can’t mark orders as gifts or declare a lower value on customs forms, as we need to follow the rules.

Refused, Returned or Unclaimed Parcels

If a parcel is refused, isn’t collected, or comes back to us because of unpaid duties, an incorrect address or missed delivery attempts, we’re unable to offer a refund. We’d be glad to send it out again once you’ve paid the new shipping charges and a USD 20 restocking fee.

Delivery Timelines

We usually dispatch your order within 2 weeks of you confirming your measurements. Delivery times after that are estimates from the courier. Customs checks, courier operations, holidays, weather and other things outside our control can sometimes cause delays, and we can’t be responsible for these. Once your parcel is with the courier, we’ll share the tracking details with you, and if anything goes wrong in transit, we’ll help you with your claim against the courier.

Your Address and Contact Details

Please double-check that your shipping address, phone number and email are complete and correct. We can’t be responsible for orders that are delayed or lost because of incorrect details, and we’re unable to change the address once your order has been dispatched.

Changed Your Mind? Cancelling an Order

You can cancel an international order for a full refund within 24 hours of placing it, or before you confirm your measurements, whichever comes first. Once we’ve started making your garment, we’re unable to cancel the order.

Payments and Currency

Where a refund applies, we’ll send it in INR to your original payment method. Please note that the amount you receive may vary slightly because of exchange rates, currency conversion, or charges from your bank or card provider, which are outside our control.

Questions about any of this? We’re always happy to help. WhatsApp us at +91 89519 86245 or email us at Support.